Video issues

I can't use the camera on Keet

• Verify that you have granted Keet the necessary camera permissions.
  

• Desktop: 'Settings' / 'Privacy & Security' / 'Camera' / 'Keet'
• Mobile: 'Settings' / 'Apps' / 'Keet' / 'Permissions'

• Test the camera in other apps to ensure it's functioning properly.

Video quality is low

• Adjust video quality settings during the call on Desktop. Click on the dropdown button next to the camera icon to change video quality.

• Ensure that you and your contact have a stable internet connection.

I want to use my rear camera during a call

To switch cameras when calling from your mobile device, tap the 'Flip camera' [📸] icon

A video someone shared won't play

Some videos are recorded with a codec (commonly H.265 / HEVC) that isn't supported on every device or operating system, so the video may play fine for the sender but not for you.

Keet can't convert a video on the receiving end. Ask the sender to re-share it using 'Convert video' - see Convert Incompatible Videos.